Privacy Policy

Vertex Analytical Labs ("Vertex," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit vertexanalytical.com, request a quote or price list, submit samples, or otherwise interact with us.

Information we collect

• Information you provide — such as your name, company, email, phone, mailing address, and the details of your request or sample submission (including sample descriptions, tests requested, and any notes you enter).
• Business and testing records — information needed to perform, report, and invoice testing services, including certificates of analysis and related correspondence.
• Usage information — with your consent, analytics data about how you use the Site (e.g., pages viewed, approximate location, device and browser). See our Cookie Policy.

How we use information

• To provide quotes, testing services, results, and customer support.
• To communicate with you about your requests, submissions, and account.
• To operate, secure, and improve the Site and our services.
• To comply with legal, accreditation, and record-keeping obligations.

How we share information

We do not sell your personal information. We share it only as needed: with service providers who help us operate (e.g., hosting, email, form processing, and analytics providers), when required by law or to protect our rights, and in connection with a business transfer. Service providers are bound to handle information consistently with this policy.

Data retention

We retain personal information and testing records for as long as necessary to provide services, meet accreditation and legal requirements, and resolve disputes, after which we delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. California residents have rights under the CCPA/CPRA, including the right to know, delete, correct, and to opt out of "sale" or "sharing" (we do not sell or share personal information as those terms are defined). To exercise any right, contact us using the details below; we will respond as required by applicable law and will not discriminate against you for exercising your rights.

International visitors

We are based in the United States and process information there. If you access the Site from outside the U.S., you understand your information may be processed in the U.S.

Children's privacy

The Site is intended for businesses and is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact us

To exercise your rights or ask about this policy, email customersupport@vertexanalytical.com or call +1 (888) 316-1414. Vertex Analytical Labs, 9335 Airway Road, Suite 208, San Diego, CA 92154.